Delivery and Returns Information

Return Policy for Sincere

Effective Date:18th December 2024.

Thank you for shopping with Sincere. We strive to provide high-quality mink eyelashes and accessories. If you are not entirely satisfied with your purchase, we’re here to help.

  1. Eligibility for Returns
  • Items must be returned within 14 days of receipt.
  • Items must be unused, unopened, and in their original packaging for hygiene and safety reasons.
  • Items that have been tampered with, worn, or damaged are not eligible for return.
  1. Non-Returnable Items

Due to the nature of our products, the following items are non-returnable:

  • Used or opened eyelashes.
  • Sale or clearance items.
  • Gift cards.
  1. How to Initiate a Return

To request a return:

  1. Contact us via email at info@sin-cere.co.uk with your order number and reason for return.
  2. Our team will review your request and provide instructions for returning the item(s).
  1. Return Shipping
  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a trackable shipping service to ensure safe delivery. 
  1. Refunds
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days and credited to your original payment method.
  1. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [insert contact email] with proof of the defect/damage.

  1. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

  • Contact us immediately at [insert contact email] with your order number and photos of the issue.
  • We will arrange a replacement or refund at no additional cost to you.
  1. Contact Us

If you have any questions about our return policy, please contact us:

  • Email: info@sin-cere.co.uk
  • Business Address: Unit 1 Woodfield Business Centre, Longsight Road, Blackburn, Lancashire, BB2 7JA

Thank you for choosing Sincere. We value your satisfaction and look forward to serving you again!